Reference

How deslucky Handles Your Personal Information

This Privacy Policy covers what personal data we collect when you create an account, make deposits via GCash, Maya or InstaPay, and use our platform — and it tells you exactly what we do with that data.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and correct dataCookie and device data clarityDirect contact for privacy requests
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deslucky How deslucky Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data protection at deslucky is tied to real account mechanics, not just policy text. SSL encryption covers every page — from login through to your GCash or Maya withdrawal confirmation. We do not hold payment credentials directly; those stay with the payment processor. Account data is retained only as long as your account is active or as required under applicable law, after which it is deleted or anonymised.

Cookies and Device Data

We use cookies to keep your session active and remember your payment method preference, such as GCash or InstaPay. You can adjust cookie settings in your browser at any time.

Account Security

Every login triggers an OTP to your registered mobile number. If we detect a session from an unfamiliar device or location, your account may be temporarily flagged pending verification.

Data Retention

Transaction logs, including InstaPay and Maya transfer records, are kept for the period required under Philippine regulations. Once that period ends, records are purged from active systems.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details or request deletion through live chat or the in-account form. We aim to respond within a reasonable period after verifying your identity.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the personal data we hold, correct something on your account, or ask us to delete information that is no longer needed, you can reach our support team through the channels below. We handle privacy requests separately from general account queries so they get to the right person quickly.

Live Chat Open the chat widget from any page on deslucky. Describe your privacy request clearly and our team will acknowledge it during operating hours.
Email Support Send your data request to our support email address listed on the Contact page. Include the email linked to your account so we can locate your record.
Account Settings Log in, go to Account Settings, and use the data request form there. It routes directly to our privacy team without going through general support queues.

Frequently Asked Questions About Our Privacy Policy

These are the privacy questions we get most often. If yours is not covered here, the live chat and account settings form are both open to you.

We collect your name, email, contact number and the payment details you link — GCash, Maya or InstaPay. We also log device identifiers and IP address when you access the platform.

Only with the payment processor completing your transaction. We do not sell or share wallet data with advertisers or unrelated third parties under any circumstances.

Yes. Submit a deletion request through Account Settings or via live chat. We will verify your identity first, then remove data not required to be kept under applicable Philippine law.

Cookies keep your session active, remember your preferred payment method and help us detect unusual login behaviour. You can manage or clear cookies through your browser settings at any time.

We hold account and transaction data — including InstaPay transfer logs — for the period required by applicable regulations. After that retention period, records are deleted or anonymised.

We will notify you via the contact details on your account before any material change takes effect. Continued use of the platform after that notice means you accept the updated terms.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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