Verifying Your deslucky Account
Account verification is how we make sure your balance stays yours. It prevents someone else from withdrawing funds tied to your name and keeps your account in good standing for both deposits and cashouts. The process asks for a government-issued ID and a quick selfie. We check the documents on our end — you don't need to visit anywhere or print anything.
Once your account is verified, withdrawal requests go through without an extra identity step each time. We recommend completing verification early, before your first cashout request.
- Submit a valid ID — Upload a clear photo of a government-issued Philippine ID — a PhilSys card, passport, driver's licence, or similar document with your full name and photo.
- Take a selfie for confirmation — A short selfie check matches your face to the ID submitted. Use good lighting and make sure your face is fully visible in the frame.
- Wait for our review — Our team reviews the documents you submitted. You'll receive a notification inside your account once the verification is approved or if anything needs to be resubmitted.
- Verified status unlocks full cashouts — With a verified account, your withdrawal requests to GCash, Maya, or InstaPay go through the standard processing path without extra ID checks.