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What We Commit to in Writing

This page sets out the legal framework that governs your account with deslucky — from how we handle your personal data to what governs disputes and account eligibility.

Account TermsPrivacy and DataEligibility RulesGCash, Maya, InstaPay UseContact Your Rights
deslucky What We Commit to in Writing
HOW WE HANDLE IT

Data, Security and Your Account Rights

We handle your personal and financial data with a clear set of internal controls. Here is how each area works in practice — from the moment you submit your GCash or Maya details to how you can update or remove information from your record.

Data Collection Scope

We collect only what is needed to verify your identity, process GCash, Maya or InstaPay transactions, and keep your account secure. No data is sold to third parties.

Cookie and Tracking Policy

Our site uses session cookies for login continuity and analytics cookies to understand page performance. You can adjust cookie preferences via the settings link in the site footer.

Account Security Practice

Login is protected by one-time PIN verification sent to your registered mobile number. Any change to your linked GCash, Maya or InstaPay wallet triggers a fresh identity check before it is confirmed.

Requesting Your Data or Changes

Email our support team with your account ID to request a copy of your stored data, correct an error, or ask us to delete records where retention is no longer legally required.

REACH US DIRECTLY

Where to Send Your Legal Queries

Questions about your rights, data requests, or policy clarifications go straight to our support team. We handle legal and account queries through the channels below — pick the one that suits you and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Access live chat from the account dashboard. Identify your query as a legal or policy matter so the team routes it to the right person without delay.

Email Support

Send detailed legal queries or data access requests to our support email. Include your account ID and the specific policy section you are asking about.

Account Help Centre

The Help Centre inside your account holds copies of our current Terms, Privacy Policy and Payment Policy. Check there first for the most recent published version.

Legal and Policy Questions from Our Players

These are the policy questions we get asked most often. Each answer reflects how our terms actually work — not a general summary, but the specific process that applies to your account on deslucky.

Access depends on local law and is available only where permitted for eligible players. It is your responsibility to confirm that online gaming is lawful in your specific location before opening an account.

We collect your name, date of birth, contact number, email address and the wallet details — GCash, Maya or InstaPay — you link to your account. This is used solely for verification and payment processing.

Yes. Email our support team with your registered account ID and request a data summary. We will compile and send what we hold within the timeframe required by applicable data protection rules.

Our Payment Policy requires that the wallet used for deposits and withdrawals is registered in your own name. A name mismatch triggers a verification hold until identity is confirmed — this protects your account from unauthorised transactions.

We send an email to your registered address before any material policy update takes effect. Continuing to use your account after the notified date means you have accepted the updated version.

Contact our support team via live chat or email with your account ID. We will process the closure and advise which data we are legally required to retain and for how long, before removing the rest.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.